With at the addition of 'IT guru' Charlie Colquhoun, the roll-out of our Enterprise Resource Planning (ERP) software to manage our business is well on target and Mark can't wait!
All the critical business information 'one click' away
Mark and the team can't wait until the roll-out is complete, as they have to have all the relevant paper based files to hand. As you can see, in Mark's case this is a large plastic crate, which is loaded with all current prospective and current enquiries, so he has the information to hand at all times. With the new system, all of this will be available digitally and via any device capable of accessing the internet.
Keeping on track to deliver the best Compressed Air solutions, support and maintenance
There's no doubt that having Charlie focused upon populating the new ERP system with the relevant 'cleansed content' that Cambs Compressors provides will be a lot more efficient. It means we'll be even better positioned to help customers receive the most efficient service levels. This new system will allow our engineers to have all the information they need at a mouse click when on site. Client’s compressed air system profile and history will be instantly accessible.
Features of our new system and how they benefit customers
The new system will make the administration and management process much more efficient. From routine maintenance schedules, to responding to emergency call-outs and everything in between. The support team will have access to realtime information and be better equipped to support our customers. Engineers will have information at a click when on site, which means your compressed air system profile and history is instantly accessible. This should make planning visits and responding to issues much more efficient. Jobs are recorded instantly, which means company-wide communication is instant and any parts or components required can be ordered without delay. Because it’s tailored to the complexities and unique workflows of our business, it should enable us to provide even higher service levels as we can streamline operations.
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Estimating and Quoting
Using digital templates to build estimates and convert quotes to jobs in seconds, so they can be scheduled more efficiently.
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Scheduling and Dispatching
Schedule individuals or teams based on availability and job status from a digital dashboard, reducing admin hours and time-consuming double handling.
This will maximise the efficiency of our field service management processes by calculating the distance between the job site and the closest available field staff members.
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Customer Equipment
Making it easy to manage preventative maintenance schedules, quickly view asset histories and comply with service level agreements. Keep your projects on track and on budget with complete visibility across teams, financials and schedules, with the goal of improving job management processes and communications.
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Inventory Management
Streamline our inventory tracking and connect relevant materials to jobs without manual data entry. This gives us greater visibility over the materials in stock, where they are located so they can be assigned to jobs or replenished in good time.
Accounting integration
Eliminating manual data entry and streamlining processes with automatic syncing, so you get a more efficient invoicing process and see where money is being spent.
Cloud based ERP system investment driving efficiencies
The Cambs Compressors cloud-based ERP systems will manage customer records, assets and help us to provide enhanced levels of support. When fully integrated, the cloud-based business system will manage all aspects of Cambs Compressors. It's soft launched trial period working with companies like Wright Engineering throughout 2021, will help make the full 'company-wide' switch in 2022 a smoother transition. The companies working with us have really helped us refine and optimise what we are going to be able to offer all clients. It means we'll be working above and beyond the expectations of most clients and these new processes will help us create intelligent reporting for actionable insights.