Compressors online sales

The cost online may be cheaper but often the price you pay is greater.

A leading laboratory tested purchasing a compressor online

When a Cambridge based laboratory which specialised in research on insects were looking to buy 2 compressors they benchmarked the prices of the compressors specified by Cambs Compressors online. They use compressors to control the humidity in the incubators. Although initially there was a marked saving in buying the compressors via an online supplier, when the right questions were asked the risk and costs proved too great for them to go through with the purchase.

The onsite compressor support is the critical element

With many online retailers simply operating as ‘box shippers’ there was almost no support post sale. This meant that the laboratory needed to work directly with the manufacturer, in the event of a fault or failure, in order to get any warranty work authorised. This reason alone was the clincher for the laboratory to complete their sale with Cambs Compressors, as there are multiple benefits of dealing with a single company, who can take responsibility for the whole installation and deal with any issues arising.

Mark explains the hidden costs of online compressor purchases

Online compressor prices are enticing but the hidden costs are what you need to look out for. In a time where inflation remains an issue and costs continue to rise in business, it’s not unreasonable for customers to seek out the best deal. But when I explain the implications of the online route of supply only, they soon realise it’s a false economy. As suppliers of all the leading brands of compressors, our expertise will identify the best compressor for the specific challenges that customer faces. Our relationship with the compressor manufacturers means we have the relevant information to hand, can quickly liaise with their technical support team and identify an issue. This has to be done onsite, and for many of our customers, in a highly responsive timeframe. When the cost of this possibility is factored in, especially over a 3 year warranty period, the sums of buying ‘drop ship’ compressors online with zero post sales support just doesn’t add up.