Team structure designed to make a difference

We've been slowly but surely changing things at Cambs Compressors, so we thought now would be a good time to share what's been going on and why!

Our sole goal is ensuring our customers’ businesses run smoothly

We realise the important role we play in ensuring our clients’ businesses are able to run their operations without unplanned downtime. In the event of a compressor breakdown, we know that seconds count and the pressure’s on. We have built our business on being in-tune with our customers’ needs, and 30 years on we're still growing. During this time the technology in compressed air has developed, but not as significantly as the digital world and communication. Having spent the past 3 years migrating the business from paper to digital processes, we needed to optimise the structure. This has resulted in segmenting the management of the business into specialist roles to ensure we have the expertise, knowledge and speed needed for today.

Focused roles, standardisation of working practices, and internal KPI's designed to provide a better customer experience

We're a people business, we don't want to move away from the strong relationships we've taken the time to develop, but we need to change to deliver the best proactive maintenance programme, supported by the most agile and responsive breakdown support. Flexibility and effective communication between the different core functions is key to harnessing the benefits of specialised roles. Historically, with fewer people we often had bottlenecks and unnecessary delays. The new structure ensures each area of the business has clear lines of reporting and KPI’s on activities. The specialist roles encourage the individuals to explore innovative solutions within their specific functions. This is already leading to the development of new ideas, processes, and approaches that contribute to the business’ overall success and customer experience.