Cambs Compressors Newsletter Autumn 2025

www.cambscompressors.co.uk Welcome back Cambridge Medical Robots (CMR) CMR (Cambridge Medical Robots), headquartered in Impington, Cambridge, with additional manufacturing operations in Ely, is a pioneering medical robotics company. Their advanced surgical robotics technology is manufactured to exacting quality and regulatory standards, where precision, uptime and reliability are critical. Early in its start-up phase, CMR awarded Cambs Compressors the contract to specify, design and install the compressed air system for manufacturing. After the warranty expired, the service contract went to another provider. Within six months, CMR found service levels lacking and recognised the superior value Cambs had delivered – even at higher cost. CMR asked Cambs to resume the contract, and a smooth, professional re-onboarding followed. Today, Cambs ensures the preventative maintenance, optimisation and reliability CMR’s precision manufacturing demands, proving quality service speaks for itself. The Power of People Why Staff and Client Retention Matter at Cambs Compressors In an industry where technical expertise and reliability are paramount, the stability of a service provider’s workforce and customer base is a powerful indicator of their quality. Cambs Compressors is a company with a long-standing reputation for excellence, where industry-leading staff and client retention are not just statistics– they are the foundation of their business and a core benefit for every customer. High staff retention ensures that clients are served by an experienced team with deep system knowledge, which leads to consistent service quality and highly efficient problem-solving. This continuity is invaluable for avoiding costly unplanned downtime. Equally important is the company’s ability to retain long-term clients. This loyalty proves that Cambs Compressors consistently delivers on its promises, provides strong value for money, and earns its reputation as a reliable partner. A stable client base allows the company to move beyond simple maintenance and act as a strategic partner, offering tailored solutions for expansion, energy efficiency and new facility design. A stable workforce builds the trust and expertise that keeps clients returning, creating a powerful cycle of reliability and partnership. This is a powerful competitive advantage built on decades of professional service and strong relationships. Healthcare,Laboratory andPharmaceutical ElectronicsandHigh-Tech Manufacturing IndustrialManufacturing andEngineering WaterTreatment Plants Agriculture,Growing andPacking Chemical Industries Foodand Beverage Construction,Quarrying andAggregates Recyclingand WasteDisposal Logisticsand Warehousing Automotive andAerospace Biomassand EnergyGeneration Annthea Fryer Finance and HR Director, Cambs Compressors Craig Turner Service Director, Cambs Compressors Accelerating client efficiency with the Simpro Portal By digitising core functions such as quoting, job scheduling, asset tracking, reporting and invoicing, Cambs can operate more effectively and deliver cost savings for clients. The Simpro system gives control and visibility over workflows, reduces manual tasks, integrates with accounting software and ensures asset maintenance histories are captured accurately. These improvements help Cambs maintain a high standard of service while increasing operational speed and transparency. The Next Step: The Simpro Portal Building on this success, Cambs is now introducing the Simpro Portal – a client- facing digital platform designed to give customers direct access to the same efficiencies the internal team benefits from. The Portal offers: l Real-time access to quotes, job bookings, job statuses and invoices. l Self-service functionality so clients can request quotes, update site and contact details, and even pay invoices online. l Asset insights including full maintenance histories, status updates, with the ability to add new assets directly when requesting service. l Faster response times through automated alerts to Cambs’ team whenever a client submits a request or books a job. l Customisation so the Portal can be tailored to include the most relevant features for each client. Delivering Transparency and Control The launch of the Simpro Portal marks a shift from internal operational efficiency to client empowerment. By placing real- time information and control in customers’ hands, Cambs is not only enhancing the service experience but also supporting compliance, traceability and proactive maintenance planning. The Portal means less reliance on phone calls or emails, fewer delays and complete visibility over their compressed air systems’ service history and current status. In January 2023, Cambs Compressors completed the rollout of the Simpro system, a powerful ERP platform designed for field service operations. The system has transformed how Cambs manages its operations – streamlining administration, automating processes, and improving efficiency as well as communication between all members of staff and customers. Real-time access Quotes, job bookings, job statuses and invoices. Automated alerts to Cambs’ team whenever a client submits a request or books a job. Faster response times Full maintenance histories, status updates with the ability to add new assets directly when requesting service. Asset insights Portal can be tailored to include the most relevant features for each client. Customisation Clients can request quotes, book jobs, update site and contact details and even pay invoices online. Self-service functionality SIMPRO PORTAL