Cambs Compressors Newsletter Summer 2025

If you no longer wish to receive this newsletter please email [email protected] Cambs Compressor Engineering Ltd, 22 Edison Road, St Ives, Cambs PE27 3LF Tel: 0800 0029601 [email protected] www.cambscompressors.co.uk Experts in Compressed Air Solutions COMPRESSOR SALES & HIRE Leicester Northampton Cambridge Norwich Colchester Peterborough King’s Lynn Ipswich London Bury St Edmunds SERVICE & COMPLIANCE Nikki Griffin – customer service excellence Why customer retention is essential at Cambs Compressors Cambs Compressors recently earned “Highly Commended” for Customer Service Excellence, a recognition largely powered by individuals like Nikki Griffin, our “secret weapon.” Nikki, has been with Cambs Compressors for a decade, is pivotal to our seamless operations and strong client relationships, driving time-sensitive customer service activities with precision. As the “Engine of Efficiency,” Nikki’s daily responsibilities are diverse and critical. She meticulously manages incoming enquiries, expertly distributing them to technical engineers for prompt quoting, and diligently chasing these quotes to ensure timely customer information. Crucially, she also manages complex compliance needs, such as Written Schemes, an often overlooked but vital aspect requiring her keen attention to detail and proactive approach. Nikki’s ten years have been transformative, largely due to her strong project management skills. These have been instrumental in greatly developing and refining our customer support processes, streamlining workflows, organising complex tasks, and ensuring timely execution. Nikki Griffin truly embodies the “Embodiment of Excellence.” Her dedication, organisational prowess, and unwavering commitment to client satisfaction make her an indispensable part of our team. This highlights the critical need to understand why businesses switch compressed air suppliers, enabling Cambs Compressors to continuously refine its customer service. The company proactively addresses common maintenance concerns that lead to customer dissatisfaction: For new installations, Cambs Compressors builds confidence by ensuring optimal system design and sizing (leveraging their apprenticeship-cultivated talent), guaranteeing energy efficiency and low total cost of ownership, and demonstrating a proven track record in integrating new systems seamlessly into existing infrastructure, as seen with Anglia Growing Partnership. They also ensure full compliance and safety, and provide access to the latest technologies. The Essence of Retention For Cambs Compressors, understanding why companies switch their compressed air supplier isn’t just about winning new accounts; it’s about continuously sharpening our own service. By mitigating these common frustrations through proactive maintenance, predictable costs, expert service, and a genuine partnership approach, we ensure our long-standing clients remain satisfied and that new clients experience the superior service that has been our hallmark for over three decades. At Cambs Compressors, customer retention is paramount, evidenced by over three decades of client relationships. While acquiring new business is important, the company primarily grows by taking over accounts from competitors. • High Energy Costs • Frequent Breakdowns and Downtime • Poor Service Quality and Responsiveness • Increasing Maintenance Costs • Lack of Proactive/Predictive Maintenance • Inefficient or Outdated Practices • Warranty Concerns • Lack of Transparency and Reporting Craig Turner Service Director, Cambs Compressors Nikki Griffin Cambs Compressors