Marlor Tooling switched from their incumbent compressed air supplier just over a year ago and we wanted to ask them honestly if we’d lived up to our promises. Martyn Cross, Works Director gives us his candid response to the move.
Why the move to Cambs Compressors?
Historically we used a local compressed air company. The support whilst responsive time wise was reactive rather than proactive. Problems when they arose were sorted but the initial cause didn’t seem to get identified and fixes were effective but not elegant. Cambs Compressors were invited in to access our compressed air infrastructure and advise on any issues or preventative changes they could see. The result of this was the most trouble-free period of production with regard to air services that I’ve seen in my time at Marlor.
Your initial concerns of moving compressed air companies?
We didn’t want to jump out of the frying pan into the fire! Lots of businesses are great at making promises when selling, then failing to deliver as soon as you’re a customer. We had to identify areas that Cambs Compressors could objectively help us improve – or the risk of switching was too great.
Mark Fryer did a site survey with leak testing, including noise monitoring to find areas of compromised supply and then develop a solution plan. It was the first time we had someone look to improve the overall infrastructure where previously our contractor just wanted to upgrade the compressor to a larger unit to compensate for other issues, so my concerns were very quickly overcome.
What were your expectations of Cambs Compressors you’d made the switch?
We noticed from the very first site visits by Cambs Comp engineers how knowledgeable and professional they were, and we knew that however high our expectations, they would be fulfilled.
Outcomes of the transition to Cambs Compressors?
Mark and his engineers made some really useful recommendations and enhancements to our air system and it helped us improve our environmental obligations, reduce consumption and lower running costs all with the peace of mind of having almost immediate callout to support us when or if an issue arose.
What do you think were the greatest benefits?
Peace of mind of not having to worry about air supply issues. If we lose our compressed air, all of the production machines stop, and we now have confidence that any issue would be a minor pause rather than a full stop . Our service suppliers are really service partners, and we anticipate nothing but a comfortable working partnership – a requirement upon which Cambs Compressors have delivered exceptionally well.
Is there anything we could either have done better or can do better?
Honestly, nothing that springs to mind. We pay to take away all the hassle and risk and since using Mark and the Cambs team I rarely give our compressed air a thought. It looks like I’m writing your PR, but if I had anything negative to say I would. The guys at Cambs make my life easy, and I can focus on ensuring we deliver the highest quality precision cutting tools for our diverse engineering clients.
